Q1. How to track my order?
You can use the tracking number we sent you to track your package here: https://www.17track.net/en
It is possible that the update of information is slightly delayed, normally it is fine, please do not worry.
But if the shipping takes longer than expected, or the tracking number keeps being identified as "invalid", please contact us and we will take care of the issue for you.
Q2. Where is my order?
Shipping Confirmation Email
When your order is shipped, we will send a shipping confirmation email with tracking information to the email address you provided during checkout. If you have not received the shipping confirmation email, there are several possibilities:
- We may still be processing your order.
- E-mail goes directly to your spam/deleted mail mailbox.
- The email was bounced.
If it is not anywhere in your mailbox and it has been more than 3 working days since you placed the order, please contact us via email@example.com.
If you have an account with us, please login to your account where you will be able locate your order and find the tracking code.
If you cannot find the Shipment Confirmation and you do not have an account with us, please contact us and we'll be happy to track your order for you.
Q3. Can I change/cancel my order?
If you want to change or cancel the order, please contact us immediately after placing the order. If the packaging has not been shipped, we will change or cancel it for you. If the package has been shipped, we will not be able to change or cancel the order. You can choose to return the item for a refund. We're sorry for the inconvenience.